Appointments

Patients requests for Urgent or Routine appointments are through same day triage. We ask you give a brief explanation of your problem, and a contact number to the receptionist who will add your name to the Clinician Triage List. A clinician will then return your call.

After being triaged, Patients of all ages will be consulted on the same day for clinically urgent appointments.

To request a consultation you can:

  • Telephone 01978 710666
  • Complete an e-consult form -  https://overtonsurgery.webgp.com/
  • e-mail to overton.receptionist@wales.nhs.uk. Please do not use e-mail for anything urgent as it may take up to 24 working hours to respond.

Your consultation will be either a:

  • Telephone consultation
  • Video consultation
  • e-consult
  • Face to Face in Surgery
  • Home Visit if clinically required

Routine HCA/Nurse appointments are currently only bookable 2 working days in advance due to COVID restrictions. 

appointment_1

Surgeries are by appointment with the doctor or nurse of your choice, if available and booked at a minimum of 10 minute intervals. (This service is currently limited due to the COVID restrictions)

The practice employs locums to cover for clinical staff’s absence during holiday and study leave.

Chaperone Policy

The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff. Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Practice Manager.

Cancellations

Please let us know if you will be unable to attend any appointment. Either cancel it online, contact us by telephone (01978 710666/780804), Email overton.receptionist@wales.nhs.uk or respond to your text reminder. This will allow us to offer the appointment to another patient.

My Health Text - text reminders for appointments

Mobile phone text reminders are now being sent to patients. If you booked your appointment up to 7 days in advance, you should start to see a reminder ONE day before your appointment. If you booked it more than 7 days in advance, the reminder should arrive on your mobile THREE days before. If you no longer require the appointment, please let us know and we will be able to use it for another patient. Please inform us of your mobile number. You can opt out of the service by contacting reception.

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